What are you willing to sacrifice to be “profitable”?

This morning in the traffic on the way to work a very overloaded bakkie snailed past myself and a colleague. When I say overloaded, I’m not talking six people – I’m talking about fifteen men crammed in, sitting round the edges and hanging out of the back of the vehicle. 

We’ve all seen these, it’s not an uncommon sight in our nation. The interesting thing was that this time it was a branded vehicle. Gocreateprojects to be specific.

image

There is a reason it is illegal to stuff people into open vehicles on the road. It endangers their lives as well as the lives of other motorists. As my colleague pointed out, if the driver had needed to brake, even gently, there would have been bodies sprawling all over the road, screeching breaks and a high chance of a loss of life. So I decided to call them.

Surely, the business owner would be concerned to learn that their branded vehicle was being used in this way? Surely, if it were their employees aboard, they would want them to be transported safely wherever they were going?

I got through to Mrs Trevor Hill, the owner’s wife, and the conversation that followed left me fuming. I politely let her know what I’d seen and why I was concerned and she proceeded to explain that they were aware of the situation and that actually, they were doing the guys a favour.

She said their employees commute from the townships and arrive at Claremont station, so instead of them spending cash on taxi fares or having to walk the distance to work – the Gocreateprojects office is in Bishop’s Court – they send the bakkie down.

She said it was their way of helping the staff out, that it saved them cash and a long walk and that it was a short distance. She acknowledged it wasn’t ideal but seemed to feel it was a kindness on their part. 

I asked whether it would not be better to provide them with the transport money to get safely to the office or to send the vehicle down a couple of times, which was when the conversation got a bit heated. She asked me if I “was living in the real world” and if I knew how hard it was to be profitable. 

She said that one day when I run a business I’ll realise everyone has to make sacrifices to keep a business running. I asked her if she felt it was worth sacrificing their lives and our conversation ended there.

It makes me angry that this company that builds houses for the fortunate in Clifton, Camps Bay and Fresnaye do not consider it important to find a safe, workable solution for transporting their staff. Even if the guys appreciate it and prefer it to walking, it is a massive indictment. I bet the owners of the business, and the people they build houses for, would not want to put their own lives in danger on this regular basis. Why let their staff do it, and then sugar it up and make it sound like they’re doing them a favour?

On the Gocreateprojects website they list their level three contribution BEE status as well as their membership in the MBA (Master Builder’s Association) which states:

The MBA’s primary objective is to ensure that the reputation of members in this area remains high and that investment in building is therefore attracted to it. It does this by insisting that Members work to the highest possible standards, aesthetically, technically and ethically – in short, that they conduct their business in a thoroughly professional manner at all times.

I don’t feel the transport “solution” I witnessed this morning, or the profit-at-all-costs business philosophy defensively espoused in the ensuing phone conversation, is either ethical or professional.

Gocreatprojects – stop kidding yourselves and find a better and safer way to transport your staff. If this tiny act (i.e. keeping your staff alive) will render you “unprofitable” for goodness sake, close up shop.

Customer Experience World (it’s not a theme park)

In December last year when Yuppiechef was in the midst of our Christmas rush and it felt like the world was a big blurry watercolour picture, a friendly lady called Maggie Wheeler phoned from the UK and asked if Paul and I would speak at a conference in Johannesburg in March.

We both said yes and will be making our way to The Hilton in a few weeks to share some Yuppiechef stories about customer service, social media and building a happy brand community. 

The name of the conference – Customer Experience World – sounds a lot like it’s a theme park. Which makes me think of Theme Park and Theme Hospital, computer games that I was obsessed with when I was younger (bloaty head? what on earth). And I imagine a big theme park for customers where they could go and have a fun time with really amazing service all the time (no queues, phones that got answered immediately, free coffee, beautiful packaging, smiling delivery people who never call at 6am)… But in seriousness, I am looking forward to leading a workshop at CEW.

Bring on 25 March. And remember the awesome Slideshare from Gary Vaynerchuk? My book arrived today, perfect timing methinks #getintomybrain.

4 Competition Ideas for Facebook Brand Pages

Fourteenth of February again? My how quickly it arrives. It’s a golden opportunity to have some fun with an online brand community and these are four of my favourite competitions for creating a ripple into the social networks of your fans.

1. Get people to write a poem

In 2011 I came up with a How Red Are Your Roses? poetry challenge that had the Yuppiechef Facebook community composing rhyming poems to their favourite kitchen tools for a chance to win the tool of their affection.image

The twist with this was that they stood to win the tool they wrote about so it paid to be bold! We realised a lot of people were writing about the KitchenAid Artisan Stand Mixer and even though it wasn’t planned to give such a big prize away, we went for it and made someone’s day.

TIP: Get people to do something that requires some thinking and creativity, your brand stays on their radar longer. We got people to write Haikus once, too.

2. Snap a Valentine-photo & win

In 2013 we asked people to snap their foodie Valentine to win. The aim of this was to encourage photo sharing – always a win from a reach perspective if you can get people to actually do it.

image

The uptake wasn’t as good as the poetry mechanic but we did get some nice entries and for the smaller number of entrants it reached it was a rich engagement.

TIP: Be careful how you set this up so that if no one enters you aren’t left with egg on your face. For example, be vague about the number of winners you’ll pick.

3. Add a caption to a fun image

Folks love to come up with a caption! it never ceases to amaze me. In 2012 we got people to caption a little exchange between an egg and a whisk and our Quirky Captions Contest was born.

image

We built a special page where people could type into a field and text appeared in the speech bubble (fancy). Here are the 10 winners.

Just this morning, I repeated this mechanic and asked Yuppiechef Facebook fans to add a crumbly pick up line to a little picture of a romantic biscuit. The engagement has been solid so far and I extended it onto twitter so there is some nice activity going down.

image

TIP: Don’t go too specific. In retrospect I realise it might have been a bit limiting to make it about biscuits but the engagement has been really good anyway.

4. Tag-and-win

Ever been tagged in a Facebook post? I would find it supremely annoying unless it was so that I could win something awesome and the person tagging me was doing so at least semi-unselfishly.

image

We went with a tag-and-win mechanic for a League of Beers Valentine’s giveaway this year and it went down super well. 

TIP: Make sure it is clear how and when you are going to announce the winners on the original post or people will spam you for days.

Got a competition mechanic you’ve tried that has flown on Facebook? I’d love to hear about it.